Direto do Usability News:
TEN TIPS FOR MOBILE MANNERS
1. Use text messaging to reduce the social intrusion of a call.2. Enable the “Silent” setting on your mobile phone in public places or open offices spaces.
3. Use text messaging like a pager.
4. Use text messaging as a notepad.
5. Change your voicemail greetings to include: “Don’t leave a message, rather text me”.
6. Instead of leaving a voicemail message send a text.
7. Use text messages to send regular updates on a business process directly to a customer’s mobile phone.
8. Avoid the inappropriate use of text messaging.
9. Ensure that there is an opt-out mechanism for consumers when sending out marketing messages via text.
10. Use a desktop messaging solution.
Acho que fica bem clara a importância das mensagens de texto, né? É interessante saber usar este recurso para nos relacionarmos com nossos contatos pessoais, profissionais e – obviamente – com nossos clientes. Nos primeiros casos, o mote é priorizar as mensagens de texto; junto aos clientes, além de priorizar, é importante saber usar, respeitando os limites e as vontades dos clientes.